Available now · Remote · Australian citizen
Five years inside a HubSpot Diamond Solutions Partner, carrying work most agencies split across three or four people: the discovery call, the proposal, the close, the onboarding, the build, the training, then the years of consulting after it. The person who scoped the work was the person who delivered it.
Hands-on across six Hubs, Starter to Enterprise
Most HubSpot people own one stage. I owned all of them, which is the only reason the handovers never went wrong. There were no handovers.
Discovery calls to understand the business, its processes and where it actually hurts.
Acting as the client's business analyst. Mapping how the business really runs.
The solution designed against the process, not against a feature list. Data model first.
Scoping and writing the proposal, then owning it through the pipeline to signature.
Implementations project managed end to end. Kick-off through to handover.
Hands-on across the six Hubs. Properties, pipelines, lead scoring, workflows, integrations.
The team that has to live with the system, taught to use it. Adoption is the only measure.
Staying on as the client's consultant, finding the gaps and building the roadmap.
After five years and close to two hundred of them, the same three problems come up again and again. None are HubSpot's fault, and none get fixed by buying a higher tier.
The symptom. Marketing reports a good month, sales says the leads were rubbish, and the funnel report cannot settle it because each team is reading a different definition of the same stage.
What I do. Get both teams to define the lifecycle stages and the handover point between them, in words, before I touch the portal. Then stages, lead status and routing get built to match. The reporting argument disappears because there is only one definition left.
The symptom. Dozens of workflows, all firing, and the business is no faster. Automation was laid over a process that did not work, so now it does not work at scale and nobody can see why.
What I do. Map how the business actually runs, not how the org chart says it runs. Fix the process on paper first. Automate only the version that survives that, and delete the workflows propping up the old one. This is what twenty years in operations is actually for.
The symptom. Properties added one at a time under pressure, three fields that mean nearly the same thing, no naming convention, duplicates nobody owns. Every report needs a caveat, so leadership stops trusting any of them.
What I do. Design the data model against the business first, then the governance that keeps it clean: naming conventions, required fields, permissions, deduplication and validation. Unglamorous, and the highest-leverage thing in most portals.
If that sounds like your portal, the fastest way to find out is to let me look at it. The audit is free.
Nobody absorbs a full HubSpot rollout in one go. I start each client on the piece the business can carry now, solve that properly, then widen the scope once they are ready for more. Small one-off scopes became monthly retainers. Modest retainers became larger ones.
Done when: One pipeline the team opens every day, and one number leadership trusts.
Small, fixed, and cheap enough to say yes to. For an agency it is a low-risk way to find out whether I am safe in front of their client.
Done when: The process runs between the handovers without anyone remembering to push it, and the funnel report ends arguments instead of starting them.
This is where a one-off build becomes a monthly retainer, because the system now has moving parts worth maintaining. Recurring revenue the agency never had to go and sell.
Done when: The business runs in one portal, and new capability gets added without breaking what is already there.
Larger retainers, and the stage where a client genuinely outgrows Starter or Professional. Subscription upgrades plus delivery revenue is what moves partner tier: I contributed to an agency reaching Diamond by selling subscriptions and moving existing clients onto higher tiers.
The upgrades came out of delivery, not a sales call. Fix what is broken and the next scope suggests itself.
About me
I came to HubSpot from operations, not marketing. Nineteen years with one Australian manufacturer, from the production line to running the site, taught me that most of what gets blamed on software is a process problem first. That is the lens I bring to every portal.
I have also been the owner on the other side of the proposal. For two years I ran my own small business in the evenings while managing production by day, so I know what it means when the software budget is your own money. I would rather sell a client the piece they can use now than the whole platform at once.
Started on the floor of an Australian manufacturer.
Grew the site from about six staff to fifty, and annual revenue from about $600,000 to $10 million.
A Thai street food business in Sydney, run in the evenings alongside the day job.
Owned each client from the first call to the renewal, at a partner that reached Diamond tier. Close to 200 client companies.
The agency has since closed, for reasons unrelated to its client work. I now work remotely, for agencies and for clients direct.
Agencies usually choose between a local consultant who can sit in front of a client, and offshore capacity that cannot. I am both.
I ran the discovery calls and the training for five years. Put me in front of your client, under your brand, without rehearsing me first.
Phnom Penh, three hours off AEST, so the working day overlaps yours. Your margin on my time beats a Sydney contractor.
Delivered under your brand, in your templates, to your process. Your client never needs to know my name.
I helped an agency reach Diamond by selling subscriptions and moving clients onto higher tiers. You are buying recurring revenue, not hours.
HubSpot is rarely the only system a business runs on. These are the platforms I connect it to, and the tools I build those connections with.
I build these connections with HubSpot’s APIs and private apps, webhooks, Zapier, Make and n8n, bringing in a developer for anything that needs custom code. That includes automations that call the OpenAI and Anthropic APIs as a step in a workflow: classifying an enquiry, enriching a record, drafting a first reply for a human to approve. Plus CRM migration off legacy systems: field mapping, staged imports, deduplication and post-migration validation.
Jamie WybornYou would be dealing with me, not an account manager.
Read-only access is enough. Inside a week I will come back with the three things I would fix first and why, in plain English.
Agencies: send me a client portal you have inherited and do not have the hours to untangle. That is the fastest way to find out whether I am worth a day of your budget.
Or just email jamie.wyborn@gmail.com